Banner Information System
Technical FAQs for Banner 7
Technical FAQ Handout (with screenshots)
Given the issues of accessibility, this printable PDF document contains all the correlating screen shots that are missing from the online version.
Please note: documentation requires the Adobe Acrobat PDF Reader, which can be downloaded from the Adobe web site.
Technical FAQs for Banner 7 (*pdf)
Will pop-up blockers interfere with running Banner 7?
There are many flavors of pest-control software available for computers, so it is very likely that pop-up blockers may interfere with the proper running of Banner 7. If you encounter difficulties in getting Banner 7 forms to run, shutting down pop-up blockers is recommended.
Are there any preliminary activities (software installations, etc.) necessary for running Banner 7?
Yes, however these are one-time activities that begin automatically on the initial run of Banner 7. Below are the instructions for interaction with the installation process:
- After clicking the Banner link, the browser window will expand. Note the message on the bar that says "Click here to install..." Click on this bar.
- A small pop-up menu will appear, click on the "Install ActiveX Control..." selection. A Security Warning will appear.
- Click the "Install" button. This will begin the installation of the JInitiator that is required for running Banner.
- Click the "Next >" button. The installation process will run without interaction until it is complete. It will inform you that it has completed.
- Click the "OK" button. At this point, the JInitiator will be started and a JInitiator Security Warning will appear.
- Click the "Grant Always" button. Banner 7 will now load within the browser and the steps above will NOT have to be repeated for subsequent uses of Banner 7.
I typed in the correct form name, but the form does not appear. Why not?
Not all forms are visible to all users. You must have the correct security privileges to view certain forms. To determine if the form is not loading due to security reasons, look in the lower left corner of the Banner form.
I typed in the correct process name, but the Process Submission Control form does not appear. Why not?
Not all processes are available for all users to run. You must have the correct security privileges to run certain processes. To determine if the security reasons are why you cannot run the process, look in the lower left corner of the Banner form.
If you do not have security access to a process, then you should see a status bar message. A similar message will be given if trying to run a process from within the Process Submission Control form. To determine if security reasons are why you cannot run the process, look in the lower left corner of the Process Submission Control form.
I have determined that I can not access the form or process that I need due insufficient privileges. How do get the correct privileges?
In order to get the necessary privileges to access Banner forms or processes, you should contact the Client Security Manager for your functional area. The first letter of the form name or process name that you are trying to access will indicate the functional area you are working within:
| First Letter | Functional Area | Client Security Manager |
| "G" | General | Laura Kelley |
| Ellen Robbins | ||
| "S" | Student | Laura Kelley |
| Ellen Robbins | ||
| "A" | Alumni | Donna Sexton |
| "R" | Financial Aid | Bruce Cabiness |
| "T" | Accounts Receivable | Larry O'Barr |
Note: When requesting access from Client Security Managers, be prepared to supply information that will justify your need for the security privilege (i.e. your role in the department, the name of the manager(s) that you report to directly, etc.).
Does Banner 7 require specific display settings?
Scrolling Banner forms has been an issue that can be resolved with display settings. The recommended settings for display are as follows:
Screen resolution: 1024 x 768 or higher
DPI: 96
According to Banner Listservs, the following settings will work also:
Screen resolution: 1280 x 1024 or higher
DPI: 120
To view and/or change your current display settings, double-click the Display icon in your Control Panel and select the "Settings" tab.
Why will my PC not allow component downloads needed to run Banner?
Certain Banner clients work with sensitive data such as HIPPA data. For these clients, the PC has been set-up to run on user-level permissions only. In order to download the components necessary for running Banner, the client must be logged in to the PC as an Administrator. This may require an ITS support person to come out to the Client's office to log-in to the PC as an Administrator. Once the Administrator has opened Banner and allowed for the components to be downloaded onto the PC, the client can then log back in with their user-level permissions and run Banner normally.
How do I determine if I am logged into my PC with user-level permissions only?
From the Windows desktop, click the Start button and then click on the Control Panel icon. Once the Control Panel opens, look for the User Accounts icon.
If this icon is labeled with "Limited Account," then they are logged-in with user-level permissions. Clicking on the icon may open the User Accounts dialog box, but attempting to do anything from within will result in an "Access Denied" error message.